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Офисы TrendAgent
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OfficeAgent
Единая служба поддержки
SkillAgent
Support service
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SkillAgent
Deal Service
We carefully review every deal and constantly work to improve our processes and team skills
Share your impressions about the team’s work or suggest improvements
Deal Service Team
- Speed of issue resolution
- Engagement and completeness of responses
Core Values
At TrendAgent, we have a dedicated Deal Service Team responsible for making every deal fast and comfortable.
CSAT
CSAT is a key metric that helps us understand the real level of our service through our partners' eyes
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Weekly Evaluation
We review and summarize results every week:
This motivates every team member to perform their best: a real service competition
- Employee ratings
- Office ratings across TrendAgent
- Ratings for each position
This motivates every team member to perform their best: a real service competition
Today's indicators
Currently, 97.39% of partners rate our work as excellent, but we aim for 100%. Your feedback helps us identify growth areas and improve.
97,39%
CSAT - Customer Satisfaction Index
Acting on Feedback
Based on your input, we:
We also build strong relationships with our partners: developers, banks, and insurance companies — by addressing every complex case in detail. Our goal is for every link in the chain to work perfectly.
- Introduce new quality standards
- Reward top performers
- Analyze and correct mistakes
We also build strong relationships with our partners: developers, banks, and insurance companies — by addressing every complex case in detail. Our goal is for every link in the chain to work perfectly.
How the Deal Service Works
Reaction Speed
Service Team Leaders monitor key metrics daily: response time and problem resolution speed.
The TrendTech Team has developed special dashboards that show all agent and platform activity in real time.
The TrendTech Team has developed special dashboards that show all agent and platform activity in real time.
We analyze these reports daily to track reaction time, deal registration, and booking — by region and by employee.
This data helps us make decisions on workload, team composition, and skill development.
This data helps us make decisions on workload, team composition, and skill development.
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AI Engagement Analysis
Artificial intelligence analyzes chat data and tracks every participant’s actions.
We study each rating in detail, identify communication patterns, and develop new quality standards based on data. This allows us to see real engagement levels and improve client interaction efficiency.
We study each rating in detail, identify communication patterns, and develop new quality standards based on data. This allows us to see real engagement levels and improve client interaction efficiency.
We use AI technology to measure engagement
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Agent Feedback
Share Your Experience
Leave your feedback about the team or ideas for improving the service