В работе
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Ипотека
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Ипотека
Сравнение
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Файлы
Приоритетные банки
Страхование
Срывы
Бесплатные
Платные
Подписанные
Оплаченные
Расторжение
Запись на договор
Срывы
Фиксации
Брони
Сделки
Служба поддержки
Контакты по застройщикам
Контакты по ипотеке и страхованию
Учетные записи
Добавить пользователя
Добавить агентство
Добавить квартиру
Пространство для работы и встреч
Оффлайн обучения в OfficeAgent
Вознаграждения
Проценты
Гарантия лучшего процента
Авансирование
Конкурсы
Приоритетные банки
SkillAgent
Курс по новостройкам
Курс повышения эффективности агента
Обучения
Вебинары
Брокер-туры
Информация
Агентствам
Самозанятым
Застройщикам
Налогообложение
Регламент по рекламе
Контроль качества
Карьера
Офисы TrendAgent
Региональные сделки
Сверка
Контакты
OfficeAgent
Единая служба поддержки
Quality Control
How your feedback improves TrendAgent service
We thoroughly analize each deal and strive to perfect our processes and our team's competence. CSAT is an important metric which helps us to estimate the real level of service through our partners' eyes.
We estimate and take stock each week
- empoyees rating
- TrendAgent offices rating
- rating on each position
Thus each member of our team is intrested to show their best result in their zone. That's the real race for service.
- TrendAgent offices rating
- rating on each position
Thus each member of our team is intrested to show their best result in their zone. That's the real race for service.
Making conclusions
Basing on your feedback we:
- implement new quality standards
- reward the best employees
- correct the mistakes
We also build strong relationships with our partners - Developers, Banks and Insurance companies, working on each unusual situation in details and trying to make all links in our chain work perfectly.
- implement new quality standards
- reward the best employees
- correct the mistakes
We also build strong relationships with our partners - Developers, Banks and Insurance companies, working on each unusual situation in details and trying to make all links in our chain work perfectly.
Metrics today
98% of our partners rate our work as Perfect and Good, but we are perfectionists and thrive to 100%. The 2% mean we still have the space to grow. Your feedback helps us to set the right vectors for the further development.
CSAT - customer satisfaction score
Best empoyees in aspect of service.
II quarter of 2023 results
II quarter of 2023 results
Our partners' feedback
How it works
You book an apartment on TrendAgent
Your feedback is strictly anonymous and is only seen by quality control department
Due to your ratings we make new quality standards and increase the level of service in our work with partners
You may rate the quality of work on every stage of a deal
Booking request
Rate work
Conclusions
Deal
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